background image
FAQ's - Source
How to get the best price?

Get a free no obligation assessment and we will create a Free customizedcurated illustration for you showing your financial and eco savings ($2,000 Value). Get started here. Our unique process is a curated customized quotation versus a browse and buy.

How much does shipping cost?

We are pleased to offer free shipping for all orders over $50. For orders below $50, there is a flat rate of $15 for Premium account & $20 for Basic account.

When would I expect my order to arrive?

If you order before 3 pm eastern time, we can usually dispatch the next business day. In rare cases, it may take 1-2 business days to process and dispatch your order. We ship Monday through Friday, excluding weekends and holidays. All orders to the USA are shipped via UPS or with a local courier with expected delivery between 1-2 business days. Note: currently, we do not ship to Alaska or Hawaii.

We received our order in multiple deliveries spread out over a few days. Is this typical?

Sometimes an order will come in more than one delivery if it is coming from multiple warehouses but that should be the exception not the normal.

Where do you ship from?

We keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. The closest warehouse with stock available will deliver your orders by UPS &/or local courier.

What's the Return Policy?

We offer a 100% no hassle 6-month guarantee and FREE returns on all our products (except PPE). We are nice Canadians. We will be fair to you, and we would appreciate the same in return. For safety reasons, all PPE purchases are not returnable.You can return unopened (non-PPE) items that are in re sellable condition. Send it back to us & get a credit or full refund and we will send you a free postage pre-paid mailing label to get the unwanted product back to us. See more details here.

What's the Warranty Policy?

Email [email protected] or call us at 1-855-355-4996 and we will give you instructions on how to return your defective or unwanted product to us at no cost.

How do I return my order?

1. You can email or call our support team to have them initiate a return request for you! Please make sure to have your order number and name ready. Contact us.

2. We will then ship you a pre-paid return shipping label for you to return your item with. Once your returned item has reached our supply partner, you will receive your refund or credit.

When do I get my refund?

Once you have returned your parcel with a free shipping label that we have provided you, your order will be returned to our supply partner, and you will be refunded upon receipt of that item. Please allow 1-2 business days from delivery to see your refund.

Where do you keep your inventory?

We keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. The closest warehouse with stock available will deliver your orders by UPS &/or local courier. If your closest warehouse is out of stock, you will get delivery from the next closest warehouse which may cause a delay of
1-2 days. Sometimes you will get delivery from multiple warehouses.

warehouses map image
What measures can a company take to effectively communicate a 'Wrong Address Disclaimer' policy to customers?

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Orders are generally shipped the next business day. If you made an error in your shipping address, please contact us before 5pm the day of your order, so the address can be corrected for you. However, we will NOT be able to correct address errors for orders that have already shipped. The only thing we can do is wait to see if the package gets returned to us. If it does get returned to us, we can then ship it to the correct address. Please note that we get dinged a $ 4 fee for every wrong address so it would be great if you could ensure that the address is entered correctly.

What steps should be taken to ensure proper delivery acceptance of goods or services?

A contact person must be available to accept the shipment between the hours of 9am - 5pm. This contact person must be available to sign and confirm the items they have ordered as part of the shipment. We do not deliver to P.O. Boxes.

How are refunds processed?

Refunds must be processed to the original payment method used. Unfortunately, we cannot provide any exceptions.

What is Auto-Ship?

Auto-Ship is a feature that you can use to receive the same order on a regular schedule. For example, you could order paper towel and set Auto-Ship to Delivery Every 30 Days to ensure you never run out!

How do I set up Auto-Ship?

If you're interested in setting up an auto-ship option, please send us an email with the following details:

1. The products you wish to receive automatically.
2. The quantity of each product you want in each shipment.
3. The frequency of the orders, whether you prefer weekly, bi-weekly, monthly, or every two months.

Once we receive this information, we'll promptly set up your auto-ship order according to your preferences.

How do I cancel Auto-Ship?

If you want to cancel an auto-ship order, you must contact [email protected] and request cancellation so your auto-ship order setup will be stopped immediately.

Which items can I Auto-Ship?

Most items are available for an Auto-Ship. Some exceptions include Desks, Filing Cabinets, and other items that likely do not need to be renewed. However, if you ever require any of these exceptions to be included in your auto-ship orders for any reason, please don't hesitate to reach out to us. We'll work with our supply partners to accommodate your request.

What payment methods do you accept?

We accept ACH payments and EFT Electronic Funds transfers. We also accept Mastercard, Amex, Discover, Visa, and PayPal. If you must pay by check, we can accommodate yet would much prefer electronic payments.

Can you invoice me?

Yes, as an ongoing corporate client, you will receive an auto generated order confirmation email upon the placing of every order. We will also send you invoices and statements on your chosen schedule.

Where are your products manufactured?

We hand selected our supply partners from all over the world based on their quality of product and reputation. We feature hundreds of local manufacturers too. You can sort by country of manufacturing &/or Brand Name on our catalog to be able to easily support the manufacturers that fit your values. We have selected the highest quality manufacturers and their products that adhere to our standards. See our Terms of Use

FAQ's - Order Financing
What is the minimum and maximum Order Financing that you offer?

We can approve orders as low as $ 25,000 and up to $ 1.0 Million based on credit pre-approvals. Higher amounts maybe approved on a case-by-case basis.

How long does credit approval take for Order Financing?

Approvals can be as fast as 1-2 days yet typically takes 7-14 days. If you have a Dun & Bradstreet number that can help speed up approvals by 7 days or more.

How fast can you fund my orders?

We can fund the same day or next day provided you already have credit approval with us and you have all the paperwork in order.

Does everyone get credit approval?

Sadly no. Our Underwriting team has approval standards to adhere to and as such Send 1-2-3 reserves the right to make its own determinations of creditworthiness, and to approve or disapprove any business and /or any purchase order for any reason - see full policies and conditions.

Is the Order Financing that you offer considered a loan?

No. Send 1-2-3 acts as your intermediate supplier. Part of our services is to make payment directly to your supplier on their terms as trade credit. As your new supplier, we simply mark-up the invoice we send to you for offering these services.

Is the fee that you charge considered interest?

No. The fee that we charge is for providing the trade credit for your use to source the products you require to fulfill orders. We then mark up the invoice to you with a nominal fee for providing this trade credit as well as offering support and expertise in logistics, supply chain management and quality control.

How quickly do I need to repay you for Order Financing?

We offer 90-day repayment terms on trade credit. In some cases, we can extend this out longer upon further approval. Once the goods are ready for delivery to you, we then send you an invoice on 90-day terms. You can repay this invoice sooner and receive a 2% discount for every 31+ days the invoice is repaid in advance of the 90 days.

How much are the fees that you charge for Order Financing?

We charge a very competitive markup for providing you with our trade credit and very manageable repayment terms. To get further information, please reach out to either your broker partner or Send 1-2-3.

If I only require the Financing and buy direct from my supplier, can this be done? In other words, can you just lend me money?

No, our model is not designed this way. We have to be the supplier to you and purchase direct from your supplier in order for the Financing to be accessible.

If I require the Financing for working capital or asset purchases, can this be done? In other words, can you just lend me money?

No. Sorry, our model is not designed this way. We have to be the supplier to you and purchase direct from your supplier in order for the Financing to be accessible.

Can I utilize any one of your services or do I have to use them all as a package?

You can use any (individually) or all (full package) of our services. We offer an à la carte approach to the many services we offer. Also, as a bonus, if you do the Order Financing with us, we will give you our technology suite at no costs to you for each month that you do Financing.

My supplier is outside of North America, does this matter?

No worries, we work with suppliers all over the globe, and we can handle every aspect of the end-to-end logistics regardless of where your supplier and/or customer domiciles.

What countries do you offer the Order Financing?

Currently we only work with businesses that are based in Canada and USA.However, the Order Financing is not available in Saskatchewan, Quebec, California, Nevada, North Dakota & South Dakota. We hope to be able to start offering the Order Financing in these jurisdictions and in other countries in the near future.

Is there a contract that we need to sign for the Order Financing?

Yes, there is a standard Supply Agreement which details, among other things, the fees, trade credit and payment terms that needs to be signed prior to disbursement of funds.

Are there any hidden fees for the Order Financing?

All fees are detailed in the Supplier Agreement. If payment is made within the agreed upon term, we only charge the agreed upon mark-up. There are no other hidden fees like you might see with others such as legal fees, admin fees and setup fees to name a few.

Do I have to sign personally for the Order Financing?

No. Your business is responsible for the repayment. However, there is a bad actor limited guarantee required in order to avoid fraud or misrepresentation, and you would not be personally liable for anything outside of this.

Do I have to put any money down on the Purchase Order?

No. We handle 100% of the cost of your order. We pay the 3rd party supplier on their terms, and we do not use letters of credit; we send the funds thus nurturing the entrepreneur-to-entrepreneur relationship that you have created with your supplier.

As my new supplier, how does warranty and quality control work?

We will oversee the production and/or delivery with your supplier and we can arrange for 3rd party inspections before shipment. However, you will be responsible for any warranty or defects from your supplier.

Do I have to give up or will you take equity in my business to use the trade credit facility?

No. Our model is not designed this way. We must be the “supplier of record” to you and purchase direct from your supplier in order for the trade credit to be assessable. We will not and do not want to take equity on the business you have worked so hard to build.

Are consulting services eligible for trade credit coverage?

Unfortunately, no, the trade credit is not available on consulting services.

What products are eligible for trade credit coverage?

To be eligible, you need to be able to show proof of delivery of a 'product'. Eligible ‘products’ would be items like hard durable physical goods, raw materials, and supplies. In some cases, subject to underwriting approvals, soft items for eCommerce &/or tech services with a defined start, end and proof of completion may be eligible. Our process is here.

FAQ's - eCommerce
If I have my own funds available to purchase direct from my supplier, can I utilize your logistics expertise and support services?

Yes, this is one of the unique services we can provide.

What type of online presence will you build for us?

We will create a new and exclusive, customized branded website eCommerce store.

What kind of services will you provide?

We will be responsible for website construction, maintenance, warehousing, customer service 1-800 in bound calls, and all order fulfillments.

Will kind of things will I need to do myself?

You will be responsible for product sourcing, product selection, inventory management supplier relations, supplier management and all sales and marketing activities.

I already own a cool URL domain name. Can we use it for my new website?

Yes. You will provide us with access to a dedicated URL for the website. Ownership of the URL shall remain with you.

How can we make sure the website stays current over time?

A weekly recurring check-in meeting shall be on the calendar for You and Your account manager to align and coordinate the new website. We also do a monthly site health check and will give you a copy of the monthly site health results.

Suppose I want to create discounts for my top customers or create promotions. Can you help with that?

Yes, you can do that in your dashboard. You will be responsible for all pricing, discounts, and margins on all SKUs on the website.

Do you resell or market your services to my customer list?

We will keep confidential the names and addresses of your clients derived from your site and we will not contact them without your prior permissions.

What if I want to send out flyers in the mail or make a promo on Google or Facebook? Can you help with that?

You will be solely responsible to promote the website.

What do you need from me to get started?

You will provide us with the following collateral to get the website set up:

• All design files currently on your current website today
• All text for the information pages including About us, FAQ, Terms, Conditions etc.
• All images and product specifications and text for each product page
• Prior to launch, you will approve the new website content

How can I find out how many people are using my website and how many people are buying my products and services?

You will have access to reporting detailing traffic and sales results in your dashboard.

Will we get an online portal my staff can use to track orders and change prices?

Yes. You and your team will have their own Admin log in for the store for visibility and management of all orders, products, prices, stats, and history.

Do you have a privacy policy regarding my trademarks or copyrighted material?

Currently we only work with businesses that are based in Canada and USA. We recognize your exclusive rights to your Property and we will at no time assert any rights with respect to the Property. You will also recognize our exclusive rights to the logos, technology, code base, trade names, or trademarks, and you will at no time assert any rights other than those granted in this Agreement.

What kind of legal issues are involved with operating my new website?

You are responsible for any and all legal liability arising out of or related to any content accessed through its website or products (except that neither party shall be liable for any content which is accessed through links in its website to the other party's website)

Should I provide a warranty for items sold on my website?

You shall be responsible for the products sold on the website including all warranty.

Do I need insurance to run my website?

You shall pay for and maintain an insurance policy or policies protecting itself in the amount of at least two million Canadian dollars ($2,000,000), against any manner of liability arising out of or relating to this Agreement.

Will you provide any kinds of stats or metrics to show how well my website is doing?

We will provide the following basic website and SEO metrics:

• Maintain levels of page efficiency and health scores:
• Ahrefs Health Score of 95 +/- 5%
• Semrush Site Health of 93% +/- 5%
• First Byte: < 0.886 s
• Monitor Semrush Backlink Audit weekly and disavow toxic backlinks in Google Search Console
• Maintain 301 redirects for discontinued product pages
• Maintain the server and achieve 97% +/-3 upload times
• Regular bug fixes due to code change requirements. Additional fees may apply if you cause the errors due to incorrect configuration
• Maintenance of sitemaps on Google Search Console
• Create daily back-ups of all data

What happens if my website starts losing traffic or starts slowing down?

We will not be responsible for any declines in any speed or quality related test scores that may occur because of the following:

• You are initiating back-linking to any sites that are deemed a content violation - such as porn, gambling, illegal or black hat SEO or the addition of products and/or content that violate content moderation
• You are adding extremely large files
• You are adding incomplete or incorrect schema data

If I need help posting blogs, adding tracking codes, creating landing pages, or other custom stuff, can you help me?

We will NOT be providing these services (unless mutually agreed to for additional fees):

• addition of client created blog posts or static pages
• addition of Google tag codes or pixel tracking codes
• custom coding
• other custom work
• On-page SEO
• Local SEO
• Content distribution
• Link building
• Blog posts
• Social Media

Partner with us

Partner with Send 1-2-3 & Unlock the Full Potential of Your Business Today!

get sourcing icon

Get Sourcing

To save money and time with our single vendor partner source for curated, high-quality business essentials and supplies.

get financing icon

Get Financing

To secure your Order Financing to pay your suppliers and unlock new opportunities for your business.

get ecommerce icon

Get eCommerce

To take your eCommerce website, customer service and warehouse fulfillment to the next level.